General Tips: Avoiding Common Issues

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Get some insight into common Virtual Event hurdles - and how to avoid them

Boomset's native streaming uses WebRTC protocols. These protocols are often blocked by strict VPNs and firewalls. As a result, we strongly recommend advising attendees to disable any VPNs or firewalls. 

Make sure your Speakers have a microphone and camera, as there is no way to “call in” to the session.
Keep in mind that there is an Event App that can let your attendees tune into the virtual contents of the Event if they’re having trouble with their desktop set up. 
If during Powerpoint takes up full screen and Boomset is not visible, this can be avoided by making sure the Powerpoint is set to Reading Mode and, when screen sharing, they choose to only share that Window, so it can remain minimized without interfering with the rest of the Boomset screen.
Screen sharing requires Chrome or Edge. For audio, especially, sharing needs to be done from a Chrome or Edge tab to have the sound be shared, as well. 
Keep in mind it is currently not possible for attendees to share their screens when participating, only audio and video. 
Email Reporting - limitations on data for multiple email templates
For your exhibitors and community members to see answers to native or custom questions, you need to make sure you updated the registration form question/answer visibility in these two sections — community and exhibitors. 

When speakers and attendees leave a break out Session, they will not be taken back to the main Session.

Currently, only Edge and Chrome are compatible with the Boomset virtual platform. For attendees, speakers and event Organizers to have the best experience possible. 


Feel free to reach out to us at in case you have questions or need assistance.


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