In the Boomset app, at the bottom of every page, there will be a status bar that gives you an indication of printer connectivity, app version information, and sync status.
If you have successfully connected your printer to your device, the printer icon will be green, and will say: “Zebra/Brother printer is connected.”
Losing connection causes the printer icon to show up as yellow. Your device will continue to search for the printer if your connection is still on and will display a message saying: “Zebra/Brother printer is trying to reconnect.”
If your device is completely disconnected from the printer, the printer icon will show up as red. At this point check the "Printer Setup" section to see if the printer has become unselected. If there is no green checkmark next to the printer then the printer has been unselected. Select the printer you are connecting your device to and check to see if the status bar has changed.
If no printers are showing up on the "Printer Setup" section, then there is a connectivity issue. Check your device’s settings to make sure that both the printer and the device are connected to the same WiFi network.
A sync update will be displayed next to the printer icon in the status bar. If your events and guest list have fully synced, meaning the list is downloaded, there will be a green sync symbol and it will also say: “Sync Completed.”
If your events/guest list has not fully downloaded, the status bar will have a blue sync symbol and will say: “requesting event updates OR downloading events OR requesting guest updates.” There will also be a percentage that will indicate how much of your guest list has been downloaded.
The bottom right-hand corner of the status bar displays the version of the Boomset app. Make sure to update the Boomset app to the latest version to ensure a seamless experience.