Why am I getting rejected when trying to scan into a session?

  • Updated

If a guest has switched their sessions but is getting rejected from scanning into a new session, check to see how the sessions were filtered.

If guests were added to sessions via .XLSX, they should be able to freely switch between those sessions.

If sessions were filtered via custom questions, the guest's answer to the custom question must match in order to enter that session. 

If sessions were filtered via registration types, the guestโ€™s registration type must match in order to enter that session.

To learn how to set filters, refer to the filters section.


Feel free to reach out to us at support@boomset.com in case you have questions or need assistance.


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