If you receive an error message stating "API Key has been refreshed", please enter your password. You may be prompted several times. If you need to reset your password, that can be done using our password reset form.
If this does not resolve the issue, force close the app and restart. If that does not work, try uninstalling and re-installing the app.
If none of the above steps resolved the issue, please contact your Customer Success Manager or our general help line at 1-(860) 266 6738.