This article describes how and when you can get in touch with the Boomset Support Team and what response times to expect. If you have any questions, feel free to reach out!
Support Hours
The Booomset Support Team's hours of operation are as follows for emails and messages:
|
EDT |
PDT |
GMT (UK) |
|
|
Monday - Friday: |
3 a.m. - 7 p.m. (14 hours) |
12 a.m. - 4 p.m. (14 hours) |
9 a.m. - 1 a.m. (14 hours) |
|
Saturday - Sunday: |
Active Monitoring* |
Active Monitoring* |
Active Monitoring* |
📌*Every Saturday and Sunday, we monitor for urgent and major issues during live events. An issue is considered major if you have a live event, and it prevents the majority of attendees from using the platform.
❗ Our support hours change during holidays. Response times can be delayed for up to 8 hours. If your event is happening during a US/EU National Holiday. We thank you for your patience and will get to you as soon as we can.
How to reach us
Send us a message
Boomset Support is accessible to contact at any time via the "Support" button at the bottom right of the website or within your accounts as shown below:
And we'll get back to you as soon as possible.
Wait times are on average around 5 hours for non-live events.
You may also use the chat icon at the bottom right in the Boomset Knowledge Center.
Phone Calls
You can contact us via phone at +1 860-266-6738 if you are at/in a live event.
Our phone lines are active Monday - Friday: 1 a.m EDT- 8 p.m EDT / 6 a.m GMT - 12 a.m GMT.
Email us
You are of course welcome to email us any time at support@boomset.com, and we’ll be in touch directly.
This is a slower form of communication. We recommend using the “Support” button within your account.
Our Help Center
Our Help Center is maintained regularly and is full of useful, easy-to-follow resources that are just a click away.